Terms of Service

Frodiq is a compliance software product built and operated in the Kingdom of Bahrain. Frodiq supplies software to regulated firms; it is not itself a licensed financial institution and does not carry on any regulated financial activity.

Frodiq is not approved, certified, endorsed, sponsored or procured by the Central Bank of Bahrain. Where our materials describe the firms Frodiq is built for as CBB-regulated, that is a statement about them, not about us.

Frodiq provides transaction monitoring, sanctions and watchlist screening, and anti-money-laundering training, together with the records those activities produce. The specific modules, capacity and term that apply to you are set out in your order form.

We may improve, change or withdraw individual features. Where a change materially reduces a capability you are paying for, we will tell you before it takes effect.

You decide who in your organisation may use the service and what role each person holds. You are responsible for keeping credentials confidential, for removing access when someone leaves, and for the actions taken under your users' accounts.

Tell us promptly if you believe an account has been compromised. We may suspend access where we reasonably believe it is necessary to protect the service or your data.

Use the service for your own compliance operations and in accordance with applicable law. Do not attempt to breach or probe its security, interfere with its availability, reverse engineer it, or resell or provide it to a third party as a service without our written agreement.

Do not upload material you have no lawful basis to process, or use the service to do anything unlawful.

Fees, the billing period and any onboarding charge are set out in your order form. Invoices are issued for payment by bank transfer and are payable within the period stated on the invoice.

Prices exclude applicable value added tax and any other tax or duty, which is added where it applies.

Where fees increase, we will give notice before the start of the renewal period to which the increase applies.

The software, its interfaces, its rule library and its documentation remain ours. You receive a non-exclusive, non-transferable right to use them for your own compliance operations during your subscription.

Your data remains yours. Nothing in these terms transfers ownership of it to us.

Each party may receive information the other treats as confidential. Each will use it only for the purposes of the agreement, protect it with at least the care it applies to its own confidential information, and disclose it only to people who need it and are bound by equivalent obligations.

This does not apply to information that is public through no fault of the receiving party, was already lawfully held, or must be disclosed by law or by a regulator — in which case, where permitted, we will tell you first.

Personal data you put into the product is processed on your instructions and for the purpose of providing the service. You are the controller of that data; we act as a processor.

The detailed terms for that processing — including the categories of data, the security measures, the use of sub-processors, breach notification and what happens at the end of the agreement — are set out in the data processing terms that form part of your customer agreement, not in this document.

How we handle personal data relating to this website and to inquiries is described in our Privacy Policy.

We use commercially reasonable efforts to keep the service available and to correct faults promptly. We do not commit to a specific uptime percentage, and we would rather say so than publish a figure we have not committed to in your agreement.

Support is available Sunday to Thursday, 9am to 5pm Bahrain time, excluding public holidays, by email and by WhatsApp. Planned maintenance is scheduled outside those hours wherever we can.

Where your agreement contains a specific service level, that agreement prevails over this section.

Frodiq provides software that supports compliance workflows. It does not provide legal, regulatory or professional advice, and using it does not by itself make an organisation compliant with any law, rule or regulation.

You remain responsible for your own regulatory obligations, including the design of your compliance programme, the calibration and approval of detection rules, the decisions taken on alerts and cases, and any report you file with an authority. Every consequential decision in the product is made and recorded by a person in your organisation.

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as it is, without further warranty of any kind.

In particular, we do not warrant that the service will identify every instance of suspicious activity, that screening will identify every sanctioned party, or that operation will be uninterrupted or error-free. Screening compares names against the named lists at their stated versions; it is not a clearance, and it does not cover politically-exposed-person or adverse-media data.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings.

Subject to the above, each party's total liability arising out of the agreement in any twelve-month period is limited to the fees paid or payable by you for the service in that period.

The agreement runs for the term set out in your order form and renews for equivalent periods unless either party gives notice before the renewal date.

Either party may terminate for material breach that is not remedied within thirty days of written notice.

On termination you may export your data for a reasonable period, after which we delete or return it in accordance with the data processing terms in your agreement. Fees already invoiced remain payable.

We may update these terms. Where a change is material we will give notice before it applies to you, and the date at the top of this page always shows when it last changed.

These terms are governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain have exclusive jurisdiction.

Questions about these terms: hello@frodiq.com.